Solutions / Software & Platform / AI Powered Healthcare Solutions
Software & Platform
Nine AI agents, supervised by people
Each agent takes a specific piece of administrative work that currently eats your staff’s day. None of them makes a final decision on its own. AI prepares and flags, a trained person reviews and decides.
Core capabilities
The agents
Virtual Medical Assistant
An extra set of hands across the front and back office, handling the repetitive administrative work that fills a day.
Scheduling Agent
Fills the calendar without the phone tag, and works the waitlist when a slot opens.
Patient Intake Agent
Intake completed and checked before the patient sits down, so the encounter starts on time.
24/7 Patient Chat & Support
Extends front desk coverage to nights, weekends and holidays for routine questions.
Prior Authorization Assistant
Prepares and chases authorizations, which is the work that most often sits on hold.
Eligibility Verification Agent
Confirms coverage close to the visit, against the specific procedure, not just whether the policy is active.
Denial Prediction & Prevention
Scores every claim for denial risk before submission and routes the risky ones to a biller.
Medical Coding Assistant
Speeds up coding while a certified coder stays accountable for every code submitted.
Revenue Cycle Analytics Copilot
Turns raw revenue cycle data into plain English answers for owners without a finance background.
How it works
How we deploy them
Find where the time goes
We look at where your staff hours actually go. Usually it is authorizations, eligibility and phone traffic, in that order.
Start with one or two
Deploying nine agents at once is how implementations fail. We start where the pain is worst and expand from there.
Set the escalation rules
What the agent handles, and exactly when it hands to a person. Agreed in advance, not discovered later.
Measure and expand
Hours returned to your staff, and what changed in your numbers. Then decide whether to add another.
What changes
What you get back
The point of every agent here is the same: give hours back to people who were hired to look after patients.
Staff time returned
Administrative work that runs continuously in the background rather than consuming your front desk’s day.
Fewer avoidable denials
Eligibility and authorization problems are the most common causes of denials, and they are exactly what these agents check relentlessly.
Coverage outside office hours
Patients get answers at night and at weekends without you staffing those hours.
Human oversight
Where the person comes in
This is the part most AI vendors are vague about, so we will be specific. No claim is submitted and no code is finalized without human review. Agents gather, check, prepare, flag, draft and chase. People finalize codes, approve submissions, write appeals and answer for the outcome.
That boundary is deliberate and we hold it across every agent we run. AI prepares and flags. A trained person reviews and decides, and is accountable for the result.
- AI does: gather, check, prepare, flag, draft, chase
- People do: finalize codes, approve submissions, write appeals
- Complex or clinical situations escalate to a named person
- Nothing patient facing is left unsupervised
Questions
Answers, straight
Do we have to take all nine?
No, and we would advise against it. Most practices start with one or two where the pain is worst, then add more once those are working.
Do the agents cost extra?
The agents supporting the billing workflow are included with revenue cycle management at 2.99% of collections. If you want patient facing agents without our billing service, ask us and we will quote it plainly.
What happens when the AI gets something wrong?
A person catches it, because a person reviews before anything is final. That is the entire reason the boundary exists, and it is why we will not automate the final decision.
Will patients know they are talking to AI?
Yes. We do not pretend an agent is a person, and anything that needs a human is handed to one.
Practice Claim handles patient financial and clinical data under HIPAA-compliant processes. We do not claim certifications or accreditations the company does not hold.
Ready to see what you are leaving uncollected?
Book a free consultation. We will review a sample of your claims and show you where the revenue is going.